Terms of Use

1. Who we are

Tourbox Systems Limited ("Tourbox", "we", "us", "our") is a company registered in England and Wales under company number 15613075. Our registered address is 125 Freshfield Road, Brighton, England, BN2 0BR.

You can reach us at support@tourbox.com.

2. What these terms cover, and what they do not

These terms govern your use of the Tourbox traveller app and the trip pages your tour operator shares with you. We call all of that "the app".

These terms do not govern your trip. Your holiday is a separate contract between you and your tour operator. Nothing here changes it, adds to it, or takes anything away from it.

By using the app you accept these terms. If you do not accept them, please do not use it. You can still deal with your operator directly by any other means they offer.

If you are a tour operator using Tourbox to run your business, these terms do not apply to you. See the Operator Terms instead.

3. Start here: your trip is with your tour operator

This is the most important section, so we have put it near the top.

Tourbox is software, not a travel company. We are not a tour operator, travel agent, or package holiday organiser. We do not sell trips, we do not arrange flights or accommodation, and we hold no money for your holiday.

Your tour operator is responsible for:

everything about your trip, including what is included, its quality and your safety
what it costs, what you have paid, and any refund or cancellation
the accuracy of your itinerary and any document shared with you
any financial protection your booking carries, such as ATOL or ABTA cover, and any insurance requirement

So if something about your holiday is wrong, missing, cancelled or disappointing, speak to your tour operator. They can act on it. We cannot, because it is not ours to act on.

Come to us only about the app itself: if a page will not load, a link fails, or you cannot sign in.

4. Using the app

4.1 Access

Your operator gives you access, usually by sending you a link or an invitation. We do not sell accounts to travellers and the app costs you nothing.

4.2 Signing in

Signing in is passwordless. We send a code to your email address, or you use a passkey. Keep access to that email secure, because anyone who can read it can reach your trip.

Tell your operator promptly if you think someone else has got into your trip pages.

You may share your trip pages with the people you are travelling with. Please do not post them publicly. Some links work for anyone who has them, so a link on social media is a link to your travel dates, your itinerary and possibly your documents.

5. What we ask of you

Please do not:

try to reach a trip, document or account that is not yours
probe, scan or attack the service, or try to get round its security
copy the app, take it apart, or attempt to extract its source code
use automated tools to scrape content
upload anything unlawful, or anything containing malware
impersonate someone else

We may suspend access if any of this happens. Where the problem is serious or ongoing we may tell your tour operator, since they control your trip.

6. Trip content comes from your operator

Everything about your trip, including itineraries, descriptions, photographs, prices, documents and messages, is created and published by your tour operator. We display it. We do not write it, check it, or verify that it is accurate or current.

Some content may be generated or edited with the help of AI tools, at your operator's choosing and under their control. Your operator remains responsible for it.

If something in your trip content looks wrong, treat your operator as the authority on it, not the app.

7. Availability

We work to keep the app running and available, but we do not promise it will be uninterrupted or error free. We may need to take it down for maintenance, and it depends on services we do not control, such as your internet connection.

We may change how the app looks and works, or withdraw features. If a change materially reduces what the app does for you, we will give reasonable notice where we can.

8. Your information

How we handle your personal data is set out in our Privacy Policy, and how we use cookies in our Cookie Policy.

In short: your tour operator decides what information is held about you and why, and we hold it for them on their instructions. Requests about your data should go to them first.

9. Intellectual property

The app itself, including its software, design and the Tourbox name and logo, belongs to us or our licensors. Using the app does not give you any ownership of it.

Your trip content belongs to your tour operator or its licensors. You may use it for your own trip, including printing or saving it for your own use. You may not republish it commercially.

10. Our responsibility to you

Nothing in these terms limits your legal rights as a consumer. If anything here conflicts with a right you have under consumer law, your legal right wins.

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable.

Because the app is provided to you free of charge and is not the trip itself, we are not responsible for:

anything to do with your holiday, which is your operator's responsibility as set out in section 3
the accuracy of trip content, which your operator supplies
loss caused by your own failure to keep access to your email secure
business losses, since the app is provided for personal use

We never exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or anything else the law does not allow us to exclude.

11. Ending access

Your access normally ends when your operator ends it, or when they stop using Tourbox. That is their decision, not ours.

You can stop using the app at any time. To have your account or personal data removed, see the Privacy Policy, and note that most of your data belongs to your operator, so they must instruct its deletion.

We may suspend or withdraw access if section 5 is breached, or if we must do so by law.

12. Changes to these terms

We may update these terms. If a change materially affects you, we will show it on this page and update the date at the top before it takes effect. Continuing to use the app after that means you accept the change. If you do not, stop using the app and deal with your operator directly.

13. Law and where disputes are heard

These terms are governed by the law of England and Wales.

If you are a consumer resident elsewhere, you keep the protection of the mandatory consumer law of the country you live in, and you may bring proceedings in your local courts. Nothing here takes that away.

If something goes wrong with the app, please email support@tourbox.com first. Most things are quicker to fix that way than through a formal complaint.

14. General

If any part of these terms turns out to be unenforceable, the rest continues to apply.

If we do not enforce something straight away, that does not mean we have given up the right to enforce it later.

These terms are between you and us. Nobody else can enforce them, except that your tour operator may rely on section 3.

15. Contact us

Tourbox Systems Limited 125 Freshfield Road, Brighton, England, BN2 0BR Email: support@tourbox.com

Related: Privacy Policy and Cookie Policy.